Cancellation & Returns
Cancellation and Return Policy
Cancellation
We accept order cancellations as long as the product has not yet been shipped or produced.
If the order is cancelled, you will receive a full refund.
However, once the order has already been shipped, cancellation is no longer possible.
Returns (if applicable)
We accept returns of products.
Customers have the right to request a return within 14 days of receiving the goods.
To be eligible for a return:
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The item must be unused.
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The item must be in the same condition as when received.
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The item must be in its original packaging.
To process the return, we require a proof of purchase or order confirmation.
Please do not send your return directly to the manufacturer.
Customers will be charged shipping costs at most once (including returns).
No restocking fee will be charged.
Refunds (if applicable)
Once your return has been received and inspected by us, you will receive a confirmation email that we have received your return.
We will also inform you whether your refund has been approved or rejected.
If your refund is approved:
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the amount will be processed within a few days;
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the refund will be automatically issued to your original payment method (e.g., credit card).
Late or missing refunds
If you have not yet received your refund:
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First check your bank account again.
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Then contact your credit card company, as it may take some time before the refund is posted.
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After that, contact your bank, as processing time may also be required there.
If you have completed all these steps and still have not received your refund, please contact us at:
service@boedlly.com
Return address
Please first contact our customer service at service@boedlly.com to obtain the return address.
If the return is initiated by the consumer, the consumer bears the shipping costs.
The exact amount depends on the respective shipping service provider.
If the return is due to an error on our part (e.g., damaged goods or wrong item), the customer does not bear any shipping costs.