FAQ

FAQ

How do I place an order?

To place an order:

First, add all desired items to your cart.

You can complete the checkout process either through our website checkout or via PayPal.

If you would like to continue through our website checkout, please click the green “Checkout” button on the right side of the screen.

If you would like to continue with PayPal, please click the PayPal button.

You will then be redirected to our customer information page, where you will be asked to enter the following details:

  • Email address

  • Name

  • Address

If you have a valid discount code, you can enter it in the “Discount” field on the right side of the screen. Be sure to click “Apply” so that the discount is calculated and applied to your order.

Then click “Continue to Shipping Method.” Please make sure your delivery address has been entered correctly (if it differs from your billing address). Once everything is complete, click “Continue on to Payment Method.”

Then enter your payment details. If applicable, you can indicate that the delivery and billing addresses are the same.

Once you have completed the form, click “Complete Order.” You will then see an order summary and receive an order confirmation on the screen as well as by email.

If you encounter any difficulties during the checkout process, please contact our customer service at:
service@boedlly.com

What should I do if items are missing or the wrong products were delivered?

If items are missing or were delivered incorrectly, please contact us at:
service@boedlly.com

Please provide your order number (Order #) and send us proof (the image file should be smaller than 1 MB).

We will resend the correct item to you free of charge and will not require you to return the incorrectly delivered item. You may keep it as a gift from us.

How do I know that my order was successfully placed?

You will receive a confirmation email with your order number and the details of your purchase.

I would like to change the ordered items. What should I do?

Changes to your order are possible on the same day as the order until 11:00 PM (PDT, GMT -7).

Please contact us about this at:
service@boedlly.com

How do I add items to my cart?

To add items:

Open the page of the desired item and select your product options.

Click “Add to Cart.” You will then be taken to your cart page.

Enter the desired quantity in the “Quantity” field next to the product image.

After that, you can either continue shopping or complete the checkout process.

How can I see what is in my cart?

Click the cart icon at the top of the website.
There you can adjust the quantities of your items or remove items by clicking “Remove.”

How do I remove items from my cart?

First, click the cart icon in the upper right corner of your screen.

Find the item you want to remove.

Click “Remove” below the quantity.

The item will be removed automatically.

How do I change the quantity of an item in my cart?

Click the cart icon in the upper right corner.

There you will see all items and the selected quantities.

Enter the desired quantity in the “Quantity” field.

The quantity and price will be updated automatically.

Which browsers are recommended for this website?

  • Google Chrome

  • Safari

  • Firefox

  • Internet Explorer

What payment methods do you accept?

We accept the following payment methods:

  • MasterCard

  • Visa

  • American Express

  • Discover

  • PayPal

  • Apple Pay

How do I pay with PayPal?

PayPal is one of the easiest ways to pay online.

Once you have added your items to the cart, click the PayPal button.

You will then be redirected to the PayPal website.

Please make sure to enter all details correctly so that the payment can be processed quickly and without problems.

How do I use a discount code?

To use a discount code:

Select the desired item and click the green “Checkout” button.

On the next page, enter your customer details.

In the upper right corner, you will see the “Discount” field.

Enter your discount code there and click “Apply.”

Then check whether the discount is displayed correctly in the breakdown.

What is your return and exchange policy?

Please read our Return Policy for more information.

Our customer service is available 24/7.
We will answer your inquiry as quickly as possible.

How can I return an item?

For more information, please contact us through our support channel:
service@boedlly.com

What is your cancellation policy?

Cancellation is possible on the same day until 11:00 PM (PDT, GMT -7).
After this time, cancellation is no longer possible.

Please contact us about this at:
service@boedlly.com

Is the online order secure?

Yes. We handle the information you provide to us when placing an order in our online shop with the utmost care.

Our shop’s server encrypts all credit card and customer data using the SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

Yes. For secure payments, our website uses a reliable payment provider.
All data is protected with AES-256 encryption.

Will my personal information be treated confidentially?

Yes. All information you share with us is treated confidentially and privately.

We will never share, rent, or sell your personal data without your consent, unless required by law.